Internal Support Procedures
Internal guides for support
ITEM/STAGEDETAILS:OverviewAhead of each disc update the Production Team will email Support to update the Documentation folder. These are just html pages. We...
Tue, 18 Jun, 2019 at 3:55 PM
Email tickets will get synced to Pivotal. This article explains the process: Ticket comes into Freshdesk via email Ticket is impacted by a rule which cha...
Fri, 16 Nov, 2018 at 5:17 PM
This error is generated when attempting to open a section in NBS building or NBS Landscape. To Rectify this issue you will need to un-register and re-regist...
Wed, 23 Feb, 2022 at 9:53 AM
JOB REF/ REASON FOR USE:Customers report bugs/RFC's/Wishlist items. These get logged in BugNet and prioritised. High priority items and requests which su...
Fri, 16 Nov, 2018 at 5:18 PM
Ensure the download is inside a suitably named folder before it is zipped up. 1 Log into SiteCore > Content Editor or Media Library Drill into UK &g...
Wed, 11 Mar, 2020 at 4:14 PM
Reason for use: When the support team are aware of an issue or there is planned maintenance which may affect a product or service they should update the mess...
Tue, 18 Jun, 2019 at 10:23 AM
Displaying live call activity on Avaya CMS Supervisor 1Machine: NCL-CMS03 Username: cms user [lower case] Password: Cm5 U5er [case sensitive] 2Log into Av...
Tue, 18 Jun, 2019 at 10:24 AM
ITEM/STAGEDETAILS:COMPLETE?OverviewAhead of each disc update the Production Team will email Support to update the Documentation folder. These are just html ...
Tue, 18 Jun, 2019 at 10:27 AM
Please see the attached PDF for the Pre-training Call out process.
Fri, 16 Nov, 2018 at 5:17 PM
Where to find the error reports: Click on the Folder list icon on the bottom left in Outlook > Public Folders > All Public Folders > Newcastle &g...
Tue, 18 Jun, 2019 at 3:57 PM