Internal Support Procedures
Internal guides for support
1. Business Systems will notify NBS Customer Support when someone is leaving the Business. 2. Once they have left please do the following: -Unverify t...
Wed, 23 Feb, 2022 at 9:53 AM
Data Deletion/Right To Be Forgotten “RTBF” Last Updated 7th October 2022 As a business we have an obligation to retain certain information relating ...
Fri, 7 Oct, 2022 at 12:30 PM
Process change: Information/Supplier Request Forms (IRF/SRF) From Monday 1st February 2021, if you receive an information/supplier request forms from a ...
Wed, 23 Feb, 2022 at 9:53 AM
When the user opens NBS Contract administrator they may get the following error - "An error has occurred. This could be due to NBS Contract Administrat...
Tue, 27 Apr, 2021 at 10:03 AM
CIS for Building activation process Once a customer has paid us for the renewal and Salesforce has been updated we need to email alison.mitchell@ihsmark...
Wed, 23 Feb, 2022 at 9:53 AM
If you believe you've found a bug in Chorus, you should first work through the steps in the "Investigation" section of this guide, this ensure...
Mon, 4 Mar, 2024 at 4:44 PM
Creating a support article for either an internal procedure or as a guide for a customer is something that you may need to do from time to time. This guide ...
Wed, 23 Feb, 2022 at 9:53 AM
TABLE OF CONTENTS Creating the Org Creating the licence Please do not enter a CRM ID in here as this will cause issue when the customer eventually purch...
Tue, 11 Jul, 2023 at 3:48 PM
Subscriptions are automatically synchronized from Salesforce to Chorus via the 'Salesforce sync'. The sync will set subscription dates, Chorus plan,...
Tue, 8 Nov, 2022 at 2:10 PM