Internal Support Procedures
Internal guides for support
OverviewAhead of each disc update the Production Team will email Support to update the Documentation folder. These are just html pages. We need to update th...
Tue, 18 Jun, 2019 at 3:53 PM
Displaying call activity on Avaya CMS Supervisor1Machine: NCL-CMS03 Username: cms user [lower case] Password: Cm5 U5er [case sensitive]2Log into Avaya Super...
Tue, 18 Jun, 2019 at 3:52 PM
1Both PCs need to be accessible if possible.2Starting with the outgoing PC - you need to deactivate the current licence so that the software can no longer be...
Wed, 23 Feb, 2022 at 9:53 AM
1Both servers need to be accessible if possible.2Starting with the outgoing server - you need to deactivate the current licence so that the licence can no lo...
Wed, 23 Feb, 2022 at 9:53 AM
1For a standalone licence note the 'datastore location' and 'default output directory'.2Deactivate and unlock the licence following the stan...
Wed, 23 Feb, 2022 at 9:53 AM
1Confirm the user is logging into NBL via Revit with the correct username and password by logging into www.nationalbimlibrary.com and downloading an object ...
Tue, 18 Jun, 2019 at 3:51 PM
1On the machine you would like to remove the licence from please go to Tools>Licence Status>Renew or upgrade Subscription 2Choose standalone or networ...
Wed, 23 Feb, 2022 at 9:53 AM
1What is the version number of the software? Is it an old version with known issues? (if you cannot get into the software to check the version, right click ...
Tue, 18 Jun, 2019 at 3:51 PM
National BIM Library API - guide What is it We have released an API which allows partner organisations* to insert a list if of all systems and products ma...
Tue, 18 Jun, 2019 at 10:32 AM
How to upload Build/Land/Sch/CA/Create to thenbs.com Step 1: Upload the signed off Zip File: 1.1 Log in to Sitecore. 1.2 Navigate to Me...
Fri, 30 Aug, 2019 at 12:24 PM