Internal Support Procedures
Internal guides for support
1 - Select the relevant subscription on the Subscriptions(Inv) tab 2 - Then, open up the record where the changes need to be made 3 - Select Generate...
Thu, 15 Aug, 2019 at 3:30 PM
Please follow this guide to unlock a classic NBS subscription 1. You can search for the company by either typing in the company name or postcode. (If t...
Wed, 23 Feb, 2022 at 9:53 AM
Issue Incorrect figure in writing, it should say one hundred thousand instead of one million. Resolution Resetting the following setting in...
Wed, 26 Feb, 2020 at 3:07 PM
There is a known issue with NBS Contract Administrator whereby the Job Financial Report for a DB16 contract type does not show the values of any Interim Pay...
Wed, 23 Feb, 2022 at 9:53 AM
NBS wants to give the best welcome experience via the following routes. There are 4 options to customers to learn Chorus Is it actually an onboarding ...
Wed, 23 Feb, 2022 at 9:53 AM
In order for the user to be able to log in to the licence the Unlock Recipient must be set. There is a Pivotal query to check for Building Regulations a...
Wed, 23 Feb, 2022 at 9:53 AM
Can I create a project description on its own page with a heading between title page and contents page? Hi, Yes you would be able to do this using t...
Wed, 23 Feb, 2022 at 9:53 AM
I would recommend finding the BIM content which you wish to use directly from the National BIM Library website - NBS National BIM Library - Free to downloa...
Wed, 23 Feb, 2022 at 9:53 AM
Only use this method if the user needs immediate access and has already tried the Forgotten Password method. 1. In Pivotal navigate to User Account>Q...
Wed, 23 Feb, 2022 at 9:53 AM