Internal Support Procedures

Internal guides for support

Internal - Consolidating licences in Pivotal
1 - Select the relevant subscription on the Subscriptions(Inv) tab 2 - Then, open up the record where the changes need to be made 3 - Select Generate...
Thu, 15 Aug, 2019 at 3:30 PM
Internal - Chorus Licencing
Fri, 16 Aug, 2019 at 1:13 PM
Internal - How to unlock NBS Classic Products (Building/Landscape/Scheduler/Contract Administrator)
Please follow this guide to unlock a classic NBS subscription 1. You can search for the company by either typing in the company name or postcode. (If t...
Wed, 23 Feb, 2022 at 9:53 AM
Internal - Incorrect figure when issuing a certificate
Issue Incorrect figure in writing, it should say one hundred thousand instead of one million. Resolution Resetting the following setting in...
Wed, 26 Feb, 2020 at 3:07 PM
Internal - Job Financial Report Blank for DB16 Contract
There is a known issue with NBS Contract Administrator whereby the Job Financial Report for a DB16 contract type does not show the values of any Interim Pay...
Wed, 23 Feb, 2022 at 9:53 AM
Internal - Onboarding links (eg: video, booking, full & small works) Internal use only
NBS wants to give the best welcome experience via the following routes. There are 4 options to customers to learn Chorus  Is it actually an onboarding ...
Wed, 23 Feb, 2022 at 9:53 AM
Internal - NBS Building Regulations
In order for the user to be able to log in to the licence the Unlock Recipient must be set. There is a Pivotal query to check for Building Regulations a...
Wed, 23 Feb, 2022 at 9:53 AM
Internal - Stylesheets FAQ
Can I create a project description on its own page with a heading between title page and contents page? Hi, Yes you would be able to do this using t...
Wed, 23 Feb, 2022 at 9:53 AM
Internal - BIM content - how to access it.
I would recommend finding the BIM content which you wish to use directly from the National BIM Library website -  NBS National BIM Library - Free to downloa...
Wed, 23 Feb, 2022 at 9:53 AM
Internal - How to reset an NBS ID Password
Only use this method if the user needs immediate access and has already tried the Forgotten Password method. 1. In Pivotal navigate to User Account>Q...
Wed, 23 Feb, 2022 at 9:53 AM