Internal Support Procedures
Internal guides for support
1 Support@thenbs.com receive an email requesting access to the API. 2 Upon receiving the email you need to check they have registered their email addres...
Fri, 24 Mar, 2023 at 4:36 PM
[decision made that customer is allowed SSO] Customer is passed to Support for onboarding, and advise of 2 week turnaround (approx) Support team issue th...
Thu, 15 Jun, 2023 at 2:16 PM
Log into https://login.mimecast.com using your windows login info select 'mimecast personal portal' select circle with face in top right hand ...
Mon, 25 Jul, 2022 at 3:53 PM
There are times when it is necessary to set up a trial license or suspend the sync between Salesforce and NBS Chorus such as: A Supplier agrees to renew a...
Wed, 11 Jun, 2025 at 3:15 PM
November 2024: We have introduced a new checkbox to indicate that a license is a 'Trial licence'. This article explains how this works. Please n...
Wed, 30 Oct, 2024 at 3:03 PM
Follow NBS Chorus - Checklist - Transfer of Contract and Subscriber Data.docx file attached for procedure. Please always check this article before beginning...
Mon, 22 Dec, 2025 at 2:48 PM