Displaying live call activity on Avaya CMS Supervisor
1	Machine: NCL-CMS03 Username: cms user [lower case] Password: Cm5 U5er [case sensitive]
2	Log into Avaya Supervisor. CMS Server: 10.64.0.24 Username: MorrisD Password: MorrisD365 [case sensitive]								Contact Business Systems if you cannot log in.
3	Click on COMMAND > REPORT > REAL-TIME > SPLIT/SKILL > GRAPHICAL STATUS > Ok
4	Select the Customer Centre team > change the Refresh rate to 10 seconds > click Ok
5	Repeat step 4 for each Customer Centre team. (If Required)
6	Please remember to shutdown the CMS PC on Friday night.
	Historical call reporting
7	You need to close some of the real-time windows before you can run the historical reports. It seems to struggle if you have more than two open.
8	Click on COMMAND > REPORT > HISTORICAL > SPLIT/SKILL > Select report from the list
9	Call profile monthly and Report Monthly are used for management reporting.
	However other reports will be useful depending on what information you are looking for.