Internal Support Procedures
Internal guides for support
OverviewAhead of each disc update the Production Team will email Support to update the Documentation folder. These are just html pages. We need to update the...
Wed, 23 Feb, 2022 at 9:53 AM
OverviewAhead of each disc update the Production Team will email Support to update the Documentation folder. These are just html pages. We need to update the...
Wed, 23 Feb, 2022 at 9:53 AM
1Compile a list of the customer requests delivered as part of the software update. The list may come from TFS. You are looking to find the corresponding BugN...
Tue, 18 Jun, 2019 at 4:04 PM
1IMPORTANT: What version of the software are they using? (File>Help) or version of NBSCreate.exe2Is everyone in the office on the same version? (can cause...
Tue, 18 Jun, 2019 at 4:04 PM
Determine which cancelled customers have corrupt OM. Using the “OMSummaryCorruptiionReport” A copy is saved in X:\CustomerCentre\SoftwareSupport\Operat...
Tue, 18 Jun, 2019 at 3:59 PM
1What is the version number of the software? Is it an old version with known issues? (if you cannot get into the software to check the version, right click ...
Tue, 18 Jun, 2019 at 3:57 PM
1Put the CD in the machine. (Use the Mac for this)2Using the checklist answer the questions on page 2.3Install each library (Minor, Intermediate and Full) wi...
Tue, 18 Jun, 2019 at 3:55 PM
1Have a copy of the WPD checklist sheet provided by Production.2Put the CD into the Mac.3Click on the Macintosh folder then copy the 3 folders 'Pages 4&#...
Tue, 18 Jun, 2019 at 3:56 PM
Preparing the files for internal customer facing teams 1. Copy the installation files being sent to X:\CustomerCentre\SoftwareSupport\AECOM NBS...
Wed, 23 Feb, 2022 at 9:52 AM
Ensure the download is inside a suitably named folder before it is zipped up.1Log into SiteCore > Content Editor or Media Library Drill into Files > S...
Tue, 18 Jun, 2019 at 3:56 PM