[decision made that customer is allowed SSO]

  • Customer is passed to Support for onboarding, and advise of 2 week turnaround (approx)
  • Support team issue the standard instructions and request test users (canned responce - Single Sign On - SSO for Azure AD & Okta)
  • Customer sends back the required information
  • Support team [internally] requests PlatformDevelopment@thenbs.com  sorts out the SSO onboarding
  • Platform team initialize the SSO and let Support know
  • Support liaise with the customer and confirm testing can start
  • The customer completes testing and confirms fine for full org
  • Support request Platform team complete SSO setup for the customers organisation

In the situation where onboarding doesn't go as per the textbook, loop in PlatformDevelopment@thenbs.com to handle those situations.