If a user is unable to load some or all e-learning modules there may be an issue with their user profile. This can be re-set, however, there are a few steps to try before this.
The first steps would be clearing the browsers cache and cookies, trying an incognito window and trying a new browser. (Chrome is best however other browsers should load.)
If neither of these steps work, try getting another user to log in via the affected users machine and see if they experience the same issue. If so this indicates that there is an environmental issue (I.e. Firewall)
Once we are certain that the issue is the users profile then we can email Day One who will reset their profile. Before doing this I would recommend advising the user that their current progress will be lost so they may wish to download any certificates they have earned.
To contact Day One, you can either call David Price on 01924 510524 or email David.Price@dayonetech.com