If your variable import file contains errors, the platform will prevent you from importing them. This article explains the scenarios and how to correct them.


Related article: Importing and exporting variables


CSV file must have headers 'name' and 'value'

A screenshot of the import error: 'CSV file must have headers "name" and "value".'

A screenshot of the import error: 'CSV file must have headers "name" and "value".'


  • Your CSV import file must contain two columns with the following headers: ‘name’ and ‘value’.
    • The ‘name’ and ‘value’ column headers are case insensitive.
  • Please edit your CSV file to contain two columns with column headings for 'name' and 'value'.


'The following variable names appear more than once. Variable names must be unique.'


A screenshot of the import error: 'The following variable names appear more than once'.

A screenshot of the import error: 'The following variable names appear more than once'.

  • Your CSV import file must not contain two variable names that are the same. 
    • Variable values can be the same.
    • Unlike the column headers, variable names are case-sensitive. So, variables with the same name but different cases will be imported.
  • Please edit your CSV file to remove the duplicate variable name and the corresponding variable value.