NBS wants to give the best welcome experience via the following routes.
There are 4 options to customers to learn Chorus
Is it actually an onboarding session that is required or can support assist with it?
1. Suggest an eLearning or a knowledge base article?
- Getting started KB https://support.thenbs.com/a/solutions/categories/7000037665/folders/7000011983?portalId=7000000930
- elearning: https://elearning.thenbs.com/
2. Onboarding sessions: (welcome to Chorus)
Who are they for: Key users and org admins to be shown around the platform
What is the session about: It's an introduction session on key features NB* it is NOT a replacement for full training.
How many people can book a session: 2 to 10 people is recommended
Online Welcome session covers: - Creating and managing users - Creating projects - Searching and adding content - Copying specs - Inviting collaboration - Publishing - eLearning and Help.
| Customer | Onboarding Options 1 = On-demand webinar 2 = Live onboarding with Jon (Onboard Booking (Chorus Full CAWS or above) - live onboarding with Jon specifically for their organisation. NB* a 2-3 week lead time for this due to demand. Send Jon Knox an email and Jon will loop in with the account manager. ) |
| Options 1 & 2 are applicable |
| Options 1: Chorus 1: Welcome to Chorus Webinar - Chorus 1 Option 2 - Org set up & Jon manually sends 'Welcome email' with a link for the customer to book at a convenient date and time |
| Welcome to Chorus Webinar - Chorus 2+ |
- Building abridged network defaults to small works but some customers upgrade CAWS FULL) | Only option 1 is applicable Share the Small Works demo (self-service webinar): Welcome to Chorus - Small Works The Customer Success team send a welcome email that includes: - link for the on-demand session - link to register for the webinar |
3. Training sessions for companies:
Only training on Chorus, not classic products.
(will always try and schedule training to suit the customer requirements as best as possible)
The customer can email training@thenbs.com to enquire about scheduling a company training session and costs.
Training is all online until further notice: NB* explains that online training is delivered over 2x consecutive half-day sessions rather than a full day. (eg, morning/morning, afternoon/afternoon, or any combination over more than one day but it is necessary to ensure the customer gets the best learning experience and the trainer can deliver value).