1	Confirm with the customer that they are happy for us to add ourselves to their licence to investigate the issues with their OM's
2	Locate an unused NBS ID from the RD Accounts For Create.xlxs file  in MS Teams -  Teams> Customer Support>Files>NBS Create
3	Locate companies licence in Pivotal and add an additional seat(s) to their licence for testing. Select the Plus icon under Event History to leave a note to say an additional licence has been added for testing Turn off Is System Admin if selected Please make notes of these changes in the RD Accounts For Create.xlxs file
4	If you can replicate the customer's Office Master issues log as a date repair in Freshdesk In the Freshdesk ticket select Data Corruption/Repair as the type. Fill in the following: -Program Area = Office Masters -Create Licence code -File Location = NA Once the repair is logged open the data repair in DevOps and make a note of the Ofice Master(s) the customer is having issues with along with any other relevant info (error messages etc...)
5	Once the developers pick up the repair they will want us to test them before syncing the customer's data back to the live environment. To do this they will need to use a test licence. The details of the test licences are located in a file named Data Investigation Accounts.xlxs in MS Teams -  Teams> Customer Support>Files>NBS Create Please provide the Data Investigation number to the developers and log the customer's details in the boxes next to it in this document. Note - these may have a company associated with them, in the column mark "Can Be Overwritten" is set to Yes this means it can be used
6	once the developers have synced the data to this licence you will need to add one of the unused NBS ID's from the RD Accounts For Create.xlxs file in MS Teams -  Teams> Customer Support>Files>NBS Create -  to this licence
7	Once you have tested and confirmed the issue is resolved make the development team aware the issue is resolved and they will sync the data back to the live environment.
8	Once this has been done and the customer has been notified and they confirm the issue is resolved. Go into Pivotal and reduce the licence seats back to the correct amount and set the system admin back if applicable. Update both the Data Investigation Accounts.xlxs and RD Accounts For Create.xlxs to show the repair is completed