You may experience an issue where MS Excel will hang on the splash-screen when you try to open any Excel-based report (e.g. Submittals or spec check) produced from the platform.
The splash screen would say “Opening in protected view…”
To resolve this issue please try the following steps -
- In Excel. Click File > Options.
- Click Trust Center > Trust Center Settings
- Select Protected View and uncheck Enable Protected View for files originating from the internet.
If the issue is still present after following these steps, please contact Customer Support.