1 - Select the relevant subscription on the Subscriptions(Inv) tab
2 - Then, open up the record where the changes need to be made
3 - Select Generate cancellation/Downgrade order
4 - Select the relevant option
5 - Click OK
6 - Select Processed/Checked
N.B - Please note that before consolidated code can be given, either a reduced code or out of date code will need to be issued.