Please download the folder NBS Programs to your computer, available here:


X:\Shared\Ben\NBS Programs


You will require these programs to resolve some customer issues, below describes what some of the tools do:


NBS Product

Name of Tool

What the tool is used for

Details

Building/Landscape

SpecUtilities.exe

  • Hexidecimal Error (Programmers Notepad is used for fixing this)
  • General Corruption
  • Printing Issues
1. Open SpecUtilities.exe
2. Click on SpecChecker.
3. Browse to the specification.
4. Click Go.
5. See if the issue the user reported has been resolved.
Microsoft Access1. Open the Datastore in Access
2. Enter Password: ty5g67HrtEv58
3. File>Compact and Repair>Save

Contract Administrator

CATool.exe

  • Restore a missing job via jobdata.xml
  • Merge Datastores.
Follow the steps in the program depending on what you are trying to do.
Microsoft Access
  • General Corruption - Compact and Repair
1. Open the Datastore in Access
2. Enter Password: fatman
3. File>Compact and Repair>Save

Create

Jasper.exe

  • General Corruption e.g. Broken Links
1. Browse in the .spex file. (must be local)
2. Click on Scan
3. Click on Fix
4. See if the issue the user reported has been resolved.

DomesticSelfServeTool
The majority of issues with Domestic are user error or browser related. Using another browser is the first thing to try.

Building Regulations

BuildingRegsSeatRelease.exe

  • Release a seat for a Building Regulations user.
1. Open BuildingRegsSeatRelease.exe
2. Select 'Live'.
3. Enter the users email address.
4. Click on 'Clear Seat'.

Scheduler

N/A

  • Most corruption would need to be logged as a data repair.
When Scheduler Prelim files become corrupt it is very unlikely dev's can fix them.
N/AGoToAssist.exeUsed to remote on to customer's machinesSee GoToAssist guide for more details.