1	On the machine you would like to remove the licence from please go to Tools>Licence Status>Renew or upgrade Subscription
2	Choose standalone or network depending on which licence the user has, click next and take down the request code.
3	In Pivotal go to Licences>'New NCL Generate Licence' and fill in the Product, Licence Type, Request Code and End Date (See Notes)								B/L/ES 1st of the month prior to this month. CA/Sch 1st of the current month
5	Click 'Calculate unlock code and ask the customer to type the code in.
6	Ask the customer to reopen the software and confirm that they are presented with a licence renewal message.
7	Go to the licence in their account in Pivotal and press 'Archive Licence'
8	If Standalone go on to the new machine and unlock a new licence.
9	Update Pivotal with any changes to the network licence location
	Notes
1	If the network licence has been copied to the new server you should delete the licence before unlocking a new one.
2	If the Network licence is on the same server but a different location you should still deactivate the original licence.
3	If the original PC or Server have been decommissioned or not accessible, note this in the account and proceed to unlock a new licence.
4	With Building, Landscape and Engineering Services if you deactivate the old licence with an expiry date which is the 1st day of the month prior to this month it will stop the licence form working. E.g. Today is 18th June, issue a licence with the expiry date of 1st May.
5	With Scheduler and Contract Administrator, the earliest you can issue an expired licence is the first of the current month. This means that licence will continue to work for a further 60 days from today. E.g. Today is 18th June, issue a licence with the expiry date of 1st June. The licence would be expired in the programme on 18th July and run for another 30 days.
6	NBS Build.ctf - modified when we issue a licence (should match the date in Pivotal licence manager). NBS Build.ini - modified every time you log in. lictsore.mgw/gzd - modified every time you log in. How does this help? Scenario - you are trying to find the licence and they have more than one on the server. Search for NBSBuild.ctf and based on the issue date in Pivotal matching you know which one was unlocked recently.
7	With NBS CA and Sch you can compare the serial of the Hard Drive that the licence has been unlocked on, this does not work for Building, Landscape or Engineering.