| Displaying call activity on Avaya CMS Supervisor | |||||||
| 1 | Machine: NCL-CMS03 Username: cms user [lower case] Password: Cm5 U5er [case sensitive] | ||||||
| 2 | Log into Avaya Supervisor. CMS Server: 10.64.0.24 Contact line manager to be granted login details. | ||||||
| 3 | Click on COMMAND > REPORT > REAL-TIME > SPLIT/SKILL > GRAPHICAL STATUS > Ok | ||||||
| 4 | Select the Customer Centre team > change the Refresh rate to 10 seconds > click Ok | ||||||
| 1 | You need to close some of the real-time windows before you can run the historical reports. It seems to struggle if you have more than two open. | ||||||
| 2 | Click on COMMAND > REPORT > HISTORICAL > SPLIT/SKILL > Select report from the list | ||||||
| 3 | Call profile monthly and Report Monthly are used for management reporting. | ||||||
| 4 | However other reports will be useful depending on what information you are looking for. | ||||||
Internal - How to log in and display call activity dashboards using Avaya CMS Supervisor
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