1	Request the data from the customer (.Spec/.Spex/caftab file etc)
2	On SharePoint browse to the following location: Documents>Data Repairs https://thenbs.sharepoint.com/:f:/s/NBSChorus/Eg_dvPaHR8hCuSAUncOYQ_QBtwVUgHkpQPc1_UUITcOQ_Q?e=SCyF99
3	Create a Folder using the following naming convention YYYY.MM.DD - Company Name e.g. 2020.06.15 - Arup
4	Within this new folder create three new folders called: Original, In Progress and Fixed.
5	Save the data in the Original folder.
6	In the Freshdesk ticket select Data Corruption/Repair as the type. Fill in the following: -Program Area -Create Licence code (if required, this can be obtained from Pivotal) -File Location (This is where we have saved the file. For example - SharePoint>Documents>data repair>2021.05.05 - company name
7	Click Update on the ticket.
8	Within a few seconds the ticket will be given a VSTS number, please place this in the VSTS reference field on the right hand side and click update.
9	Once the developers have fixed the specification you will be notified via the Teams chat/email, please test the resolution.
10	Return the data to the customer once repaired.