Whenever you contact our Customer Support team, you will have the opportunity to rate the experience via a 30 second survey at the bottom of the email you will receive confirming resolution of your case.
The survey will be presented as below:
You will then be asked 2 more quick questions and given the opportunity to tell us any other relevant information:
Please be honest with your feedback - we welcome every opportunity to improve.
If for any reason you have clicked submit and you wish to change any of your ratings or you made an error, you can amend this in your Tickets area on the support portal:
If you click on the ticket title in the list and the details of the ticket will be displayed:
To amend your Satisfaction Rating click Rate us again.