Web applications like Lattira Spec and NBS Chorus must be able to store temporary internet files on each user's computer to function properly. If you experience unexpected behaviours in the product, clearing the browser cache may resolve the problem.

 

A few things to remember

  • Restart the browser after clearing its temporary Internet files and cache for the changes to take effect. Close all open browser windows and reopen.
  • The steps you need to follow depend on which browser you are using.
  • Clearing your web browser's cache, cookies, and history may remove some data you wish to keep, such as the following.
    • Saved passwords
    • Address bar predictions
    • Shopping cart contents, etc.
  • While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first.
  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
  • Some sites can seem slower because content, such as images, needs to be reloaded.


To clear your browser cache:


Troubleshooting alternatives

If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution. For instructions on how to do this click on the links below